CyberTech Rambler

December 13, 2005

Consumers care, didn’t they?

Filed under: Uncategorized — ctrambler @ 11:59 am

Remember Mr Thomas Hesse, president of Sony BMG’s global digital business who was made infamous by this quote (in his own voice) :

“Most people, I think, don’t even know what a rootkit is, so why should they care about it?”

Unfortunately for him, people cares. He is quoted on the BBC for saying this with respect to another security problem with his company’s DRM:

“Even if the issue is only a slight one, at Sony BMG we are very clear that any software security issues are taken with the utmost seriousness,”

While I disagree with his characterization. his change of stance is welcomed.

Another thing, Mr Hesse, while copyright is a huge problem for your industry, infringing on consumers fair use right is also a big issue for consumer. It is on par with security issues.

While I agree that Games software do have security problems, in these two cases, it is the way Sony surrepticiously install software without consent that is the real/bigger problem.

I guess an apology will be too much for Mr Hesse to bear. However, I have two advices for him:

  1. Vet your contractors’ software. If possible, get rid of DRM completely, and
  2. (most importantly) Clear everything you want to say with your PR fellow before mentioning it in public, especially if you are going to be recorded. That is what you pay them for.

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